At The Grove Clinic, accessible from www.grove-clinic.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by The Grove Clinic website, and how we use it. If there are any questions or further information is required about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in our website. 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that visitors are asked to provide, and the reasons they are asked to provide it, will be made clear to them at the point we ask for the personal information.

When we are contacted directly, we may receive additional information about visitors such as name, email address, phone number, the contents of the message and/or attachments sent to us, and any other information visitors may choose to provide.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalise, and expand our website
• Understand and analyse website usage
• Develop new products, services, features, and functionality
• Communicate with visitors, including for customer service, to provide visitors with updates and other information relating to the website
• Sending emails

 

Log Files

The Grove Clinic follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like most websites, The Grove Clinic uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. The Grove Clinic does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Contact Information

reception@grove-clinic.com

020 3146 6413

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy. Last modification was made on 19th March 2023.